Return and Refund Policy 

Effective Date: February 6, 2025
Last Updated: August 1, 2024

At Rite Select, we strive to provide a seamless shopping experience for both buyers and vendors. This Return and Refund Policy outlines the terms under which products may be returned, refunded, or exchanged. By making a purchase or selling on our platform, you agree to abide by this policy.

1. General Return Policy

1.1 Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition with all tags, labels, and packaging intact.

• The return request must be made within the return window specified by the vendor.

• Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

• Certain non-returnable items apply (see Section 1.3).

1.2 Return Timeframe

Each vendor on Rite Select sets their own return policy. However, the general return window is:

• Electronics & Appliances – 7 to 14 days from the delivery date.

• Clothing, Shoes & Accessories – 7 to 14 days from the delivery date.

• Beauty & Personal Care – 7 days from the delivery date (unused and unopened).

• Home & Kitchen – 7 to 14 days from the delivery date.

• Other Products – Vendor-specific return timeframe (displayed on product page).

1.3 Non-Returnable Items

The following items are generally non-returnable unless they arrive damaged or defective:

• Personal hygiene products (e.g., cosmetics, skincare, undergarments).

• Customized or personalized items.

• Perishable goods (e.g., food, flowers, plants).

• Software, digital downloads, or gift cards.

• Health and medical supplies (unless defective).

• Items marked as "Final Sale".

1.4 Conditions for Returns

• The buyer must provide proof of purchase (order number, receipt, or invoice).

• Items must not be altered, washed, or used.

• If an item was delivered with free promotional items, they must also be returned.

• Rite Select reserves the right to reject returns that do not meet these conditions.

2. Return Process

2.1 How to Request a Return

To initiate a return:

1. Log in to your Rite Select account.

1. Go to "My Orders" and select the item you wish to return.

1. Click "Request Return" and provide the necessary details (reason for return, images if needed).

1. Wait for vendor approval (usually within 48 hours).

1. Follow the return instructions provided by the vendor.

2.2 Return Shipping

• Buyers are responsible for return shipping costs, unless the item was incorrect, defective, or damaged upon arrival.

• Some vendors offer free returns, which will be indicated on the product page.

• Vendors may provide a prepaid return label, or the buyer may need to arrange their own shipping.

• Items must be returned within 7 days after the return request is approved.

2.3 Inspection and Approval

• Once the vendor receives the returned item, they will inspect it within 3-5 business days.

• If approved, the refund will be processed according to Section 3.

• If the return is rejected (e.g., item is used or damaged by the buyer), it will be sent back at the buyer's expense.

3. Refund Policy

3.1 Refund Methods

Refunds will be issued based on the original payment method:

• Credit/Debit Card Payments – Refund to the same card (processed within 5-10 business days).

• Wallet Balance (Rite Selection Credits) – Instant refund.

• Bank Transfer – Refund processed within 7-14 business days.

• Store Credit/Gift Cards – Non-refundable unless required by law.

3.2 Partial Refunds

Partial refunds may be issued in cases where:

• Only a portion of the order is returned.

• The item is returned in used or slightly damaged condition.

• Shipping costs are non-refundable unless the return is due to vendor error.

3.3 Late or Missing Refunds

• If a refund hasn’t been received, check with your bank or payment provider first.

• If the issue persists, contact Rite Select customer support at support@riteselect.com.

4. Exchanges

4.1 Exchange Eligibility

• Exchanges are allowed for size, color, or defective items, depending on vendor policies.

• Buyers must request an exchange within the return window.

• If the requested exchange item is out of stock, a refund or store credit will be provided.

4.2 Exchange Process

1. Follow the return process outlined in Section 2.

1. Select the option "Exchange for a different item".

1. Wait for vendor approval and instructions.

1. Once the return is received, the new item will be shipped.

5. Damaged, Defective, or Wrong Items

5.1 Reporting Issues

If you receive a damaged, defective, or incorrect item, you must:

• Report the issue within 48 hours of delivery.

• Provide clear photos or videos of the issue.

• Keep the item in its original packaging.

5.2 Vendor Responsibility

• If the issue is due to the vendor, they will provide a free replacement or full refund.

• If the issue is due to shipping, the vendor may work with the courier to resolve the problem.

6. Vendor-Specific Return Policies

6.1 Vendor Custom Return Rules

• Some vendors may offer longer return periods or special return policies.

• Vendor-specific policies are listed on the product page.

• Buyers must check vendor policies before purchasing.

6.2 Rite Select’s Role

• Rite Select acts as a marketplace and does not directly process returns.

• If a vendor fails to honor their return policy, Rite Selection may intervene.

7. Cancellations

7.1 Order Cancellation by Buyer

• Buyers may cancel an order before it is shipped.

• Once an order is shipped, it cannot be canceled and must be returned instead.

7.2 Order Cancellation by Vendor

• Vendors may cancel an order if the item is out of stock.

• A full refund will be provided in case of vendor-initiated cancellations.

8. Dispute Resolution

8.1 Filing a Dispute

• If a return request is denied unfairly, buyers can escalate the issue to Rite Select Support.

• Rite Select will review disputes and make a final decision.

8.2 Resolution Process

• Both parties must provide supporting evidence.

• If the vendor is at fault, the buyer will receive a refund or replacement.

• If the buyer is at fault, the item will be returned to them without a refund.

9. Contact Us

For questions about returns, refunds, or exchanges, contact Rite Select Support:

• Email: Info@riteselect.com

• Live Chat: Available on RiteSelect.com

By making a purchase or selling on Rite Select, you acknowledge and agree to this Return and Refund Policy.